Digital Product Refund Policy

1. Digital-product nature

Digitrify products are delivered electronically. Because a digital file cannot be physically returned, purchases are generally final once the download has been made available or accessed. Please review the product description, included formats, compatibility and license before purchasing.

2. Situations we will review

• You were charged more than once for the same order.
• The purchased file is corrupted, incomplete or unavailable and we cannot provide a working replacement.
• You received a materially different file from the product described at purchase.
• A verified technical issue on our side prevents access and cannot be resolved.

3. Situations normally not eligible

• Change of mind after purchase or download.
• Failure to read listed software, format or compatibility requirements.
• Lack of the software or skills required to use the files.
• Requests based on minor colour differences between screens and printers.
• Accidental purchase when the correct files were delivered.
• Violation of the product license or attempted redistribution.

4. How to request review

Contact us within 14 days of purchase at hello@digitrify.com. Include your order number, product name, purchase email, a clear description of the issue and—where useful—a screenshot of the error. Do not include passwords or full card details.

5. Troubleshooting first

We may offer a replacement file, corrected download, access assistance or compatibility guidance before approving a refund. Please allow us a reasonable opportunity to solve the issue.

6. Approved refunds

If approved, a refund is sent to the original payment method. Processing times depend on the payment provider or bank. Any associated license ends when the refund is issued, and the files must no longer be used.